Reach Group - Privacy Notice - Reach Sport Shop

Reach Group – Privacy Notice

Reach Group – Privacy Notice


  1. Introduction

  2. Who we are and how to contact us

  3. Personal data we collect

  4. When you browse our website and our legal basis

  5. Protection of your personal data

  6. Retention of your personal data

  7. International transfers of your personal data

  8. Your rights and how to exercise them

  9. How to Complain

  10. Privacy Notice last updated

1. Introduction

We have organised this Privacy Notice based on the different ways you might interact with us, and have included an outline of the data we collect, how we use it, who it is shared with and why, and how long we keep it for.

This Privacy Statement explains our practices, regarding the collection, use, and storage of your personal data in connection with Reach Sport and Reach Sport Shop.

2. Who we are and how to contact us

Reach Sport (publisher) and Reach Sport Shop (ecommerce) is a part of Reach group, which is made up of Reach plc and its subsidiaries (“Reach”, “us,” or “we”).

Reach plc is the largest national and regional news publisher in the UK with a leading portfolio in Ireland. We create engaging, relevant content which is distributed through newspapers, magazines, and digital platforms – playing a central role in our audiences’ daily lives. We are the name behind some of the UK’s most influential, iconic, and trusted news brands, such as the Daily Mirror, Daily Express, Daily Star, Daily Record and Sunday People as well as leading celebrity and entertainment magazine OK! We also publish leading regional titles including the Manchester Evening News, Liverpool Echo, Birmingham Mail, Western Mail and Bristol Post. You can see the list of websites and brands we publish here.

Our address is:
One Canada Square, Canary Wharf,
London E14 5AP.

The legal “controller” of your personal data will be Reach. Your point of contact for anything to do with how the Reach Sport uses your personal data is the office of our group Data Protection Officer, who you can contact at or by writing to ‘The Data Protection Team’ at the address above.

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3. Personal data we collect

We may collect the following types of personal data from you, all depending on how you interact with us:

  • Name and contact information (such as email address, postal address and telephone number);

  • Order and payment information (via our payment processors);

  • Your account login details, including your username and password;

  • Information about your marketing preferences; and Any other personal data you may submit to us.

  • Any other personal data you may submit to us.

We provide a Consent Management Platform (CMP) to help you to manage your preferences. Consenting to these technologies will allow us and our partners to process personal data to provide services to you.

To access the CMP please go to Review cookie consent page. Further information on how we use cookies can be found in our Cookie Notice

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4. When you browse our website and our legal basis

Our primary purposes for collecting personal data are to:

  • Verify your identity;

  • To provide our products and services;

  • Carry out requests made by you on the Sites;

  • Performance of subscription services by you (including actioning direct debit via 3rd Parties;

  • Investigate or settle inquiries or disputes;

  • Comply with any applicable law, court order, other judicial process, or the requirements of a regulator;

  • Enforce our agreements with you;

  • Provide support for the provision of our Services; and

  • Use as otherwise required or permitted by law.

In particular, we use your personal data for the purposes outlined below.

4.1. Fulfilment of product or service

We collect and maintain personal data that you voluntarily submit to us during your use of our website and/or our services, including registering on our sites. If you decide to create an account with us, we use your email address and other information that you give to us as part of the account creation process to operate your account.

We use the contact and payment details you have provided to us so that we can fulfil the supply of products and services you have ordered from Our Site. This includes your purchase of products, the processing of returns and refunds. Card details that are entered into are handled by our payment service provider and Reach Sport does not have any visibility of the card details. Customers are charged for their products at the point of ordering.

4.1.1. Our legal basis

We process your email address and the other information you give to us in order to provide the relevant function or service of our sites on the legal basis of consent. We associate the data which you provide on sign-up with the profile created from your browsing activity on the basis of our legitimate interest. We rely on the performance of a contract for order fulfilment.

4.2. Customer Support

Our Sites use various user interfaces to allow you to request information about our products and services. Your contact information may be requested in each case, together with details of other personal data that is relevant to your customer service enquiry. This information is used in order to enable us to respond to your requests.

4.2.1. Our legal basis

It is in our legitimate interest to use your personal data in such a way to ensure that we provide the very best customer service we can to you.

4.3. Subscription to matchday programmes and magazines

We collect the personal data that you provide to us for the purpose of subscribing to our matchday programmes and magazines.

4.3.1. Our legal basis

It is necessary for us to use this personal data for the performance of a contract.

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5. Protection of your personal data

We understand the importance of keeping your personal data secure and take appropriate steps to safeguard it. We strive to protect your data and our services from unauthorised access to or alteration of your data. We undertake ongoing review of our data collection, storage and processing practices.

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6. Retention of your personal data

Cookie data will be retained for the periods defined within the Cookie Management Platform (CMP).

We will retain your personal data in accordance with the law and relevant regulations and will store the data for as long as is necessary to fulfil the purpose for which it was collected. The period for which we keep your personal data will be determined by the purpose for which we are using the data, and our legal and regulatory obligations.

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7. International transfers of your personal data

From time to time we may transfer your personal data to service providers based outside of the UK and EEA for the purposes described in this Privacy Notice but particularly to fulfil your order or provide support services. If we do this your personal data will continue to be subject to safeguards set out in the law and we have mechanisms in place to ensure your data receives equivalence in protection to that within the UK and EEA. An example safeguard is standard agreements that have been approved by the relevant authorities.

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8. Your rights and how to exercise them

The law gives you certain rights over your personal data.

You can exercise your rights by contacting our group Data Protection Officer’s team at It is helpful to be as specific as possible about what you want us to do or what data you are looking for, because it enables us to respond to you more effectively.

Depending on your request, we may ask you to prove your identity to us first, in order to make sure that someone isn’t impersonating you. For example, if you contact us about your Reach account using a different email address, we may first require you to prove that you control the email address which you used to set up the account. If you want data about a subscription or some other paid service then we may ask you to provide the last four digits of the credit card used to pay for it.

Most of your rights do have exceptions to them, designed to protect the rights of others or to ensure that we can comply with the law and operate our business in a prudent manner (for example, by keeping certain records). If we decline all or part of your request on the basis of one or more of those exceptions, we will tell you that we are doing so, and we will explain our reasons. We may also reject your request entirely if it is excessive or unfounded. In limited circumstances we reserve the right to charge an appropriate fee for complying with your request where allowed by applicable law, and/or to deny your requests where we consider them to be unfounded, excessive, or otherwise unacceptable under applicable law.

8.1. Your right to access the information we hold about you

You have the right to have access to the information we hold about you. There are a few exceptions to that right, designed to protect the rights of other people.

8.2. Your right to have inaccurate information about you rectified

If we hold information about you that is factually inaccurate (for example, we have spelled your name wrong) then you have the right to have it corrected. This right does not extend to matters of opinion; for example, moderation decisions we might make about your comments on our websites.

8.3. Your right to have your information erased in some circumstances

You may have the right to have some or all of your information deleted, principally if the information you want deleted is no longer needed or if we don’t have a legal basis to continue using it (for example, if we are using it on the basis of your consent and you withdraw your consent).

8.4. Your right to withdraw your consent

If we’re relying on your consent to do something with your information (for example, to send you newsletters) then you have the right to withdraw that consent at any time.

For newsletters and other email communications, you can do this by clicking the “unsubscribe” link at the bottom of the message.

8.5. Your right to object to what we do with your data, and to have restrictions placed upon it

If we are doing something with your data on the basis of our “legitimate interest”, then you have the right to object to what we are doing, and we must stop unless we can show that there is a compelling and legitimate reason to continue or what we are doing relates to a legal claim. Activities such as fraud prevention will fall into that category.

8.6. Your right to restrict what we do with your information in some circumstances

In certain circumstances, you have the right to restrict our use of your information to simply storing it and using it only for legal claims, protecting the rights of others and matters of important public interest. Those circumstances are: if you dispute the accuracy of information we hold about you; if we do something unlawful with your information but you don’t want us to delete it; if we don’t need the information anymore but you want us to preserve it in connection with a legal claim; or for the duration of the period in which we are considering a valid objection you have raised under your right to object discussed above.

8.7. Your right to portability

You have the right to receive the personal data concerning you which you have provided to a controller in a portable electronic format, or have it transmitted to another controller, where processing is based upon consent and undertaken by automated means.

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9. How to Complain

If you have a complaint or disagree with a decision we have made, we ask that you discuss it with us first by contacting the group Data Protection Officer at or via the address given at the top of this Privacy Notice.

You also have the right to complain to your data protection supervisory authority.

In the UK this is the Information Commissioner’s Office:

The ICO’s contact information is:

Information Commissioner’s Office

Wycliffe House




ICO website:

Helpline Number: 0303 123 1113

If we offer you a position and you accept it, then we will use your information to liaise with you

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10. Privacy Notice last updated: 12/07/2022

Reach reserves the right to modify this Privacy Notice. We will post any changes to our Privacy Notice on this page. Please check this page regularly to keep up-to-date.

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Frequently asked questions

See our FAQ's page